Frequently Asked Questions
Everything you need to know about Gill gear, shipping, and performance standards.
How do I determine the right size for my sports gear?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself while wearing your typical base layers to ensure the most accurate fit for our technical apparel.
What is Gill's return policy for performance equipment?
We offer a 30-day return window for all unused items in their original packaging. Please note that for safety reasons, certain technical climbing or safety gear cannot be returned once the seal is broken.
How should I clean and maintain my waterproof apparel?
To preserve the technical coating, we recommend machine washing on a gentle cycle with a specialized technical cleaner. Avoid fabric softeners and tumble dry on low heat to reactivate the Durable Water Repellent (DWR) finish.
Do you offer international shipping for global athletes?
Yes, Gill ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
Does my Gill gear come with a warranty?
All Gill products are backed by a 12-month warranty against manufacturing defects in materials and workmanship. This does not cover standard wear and tear from extreme athletic use.
Which payment methods are accepted at checkout?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna for eligible orders.